Types of Information We Collect, Why and How
We only collect personal data necessary to provide you with the services you choose to use. This can include:
|Data We Collect||How We Use This Data|
|Anonymous website visitor data, including but not limited to browser, screen size, language, geographical origin, pages visited, etc.||We use this data to improve the website and services for all visitors such as:Fixing bugsOptimising performance across different devicesUnderstanding which content is popular or unpopular|
|Membership user data, including email address, name, IP address, passwords, etc. We only hold this data if you have chosen to provide it.||We use this data to:Allow members to log into various services on the website to access premium contentAllow members to reset or change login details via their emailIdentify potential abuse of our services and premium content|
|Email communication data, including but not limited to, email address, first name, geographical origin of subscription, etc. We only hold this data if you have chosen to provide it.||We use this data to:Maintain and provide our email newsletters and email communicationsIdentify potential abuse of our services and premium content|
|Cookie and pixel data, including but not limited to services like Google Analytics, Facebook, Disqus, etc.||We use this data to:Enable the use of certain functions such as feedback forms, quizzes and comment discussionsEnable services to be used such as purchasing products or servicesFix bugsOptimize performance across different devicesUnderstand which content is popular or unpopularProvide advertising that is relevant to your interestsUnderstand where our visitors come from and how they found our website|
|Transactional data, including but not limited to, email address, name, billing address, products purchased, payment method, etc. We only hold this data if you have chosen to provide it by purchasing a product or service.||We use this data to:Facilitate the transactionProvide the product or serviceResolve any disputes or refundsIdentify potential abuse of our services or fraudulent activityComply with laws and regulations, including required limits on record keeping|
We may have a presence on other online platforms (such as YouTube, Facebook, etc.) and these platforms may collect and use your data for their own purposes. We do not control these platforms and any data you provide them are subject to their data policies or terms and conditions. You should contact them directly if you have questions regarding the data they collect.
When We May Share or Disclose Your Data
We do not share any identifiable data with any partners or services without your consent.
We do not share your email address with any partners or services without your consent.
We may, if required by law, share data if specifically required by law enforcement officers or a court of law.
Some data, such as cookies, may be required to allow specific website functions to work with other services. An example would be Disqus, a service which allows you to comment on different websites using the same Disqus account. Services like these may require sharing of cookies in order to identify correct users and provide them with services across different websites.
We may share transactional and customer data with our financial accountant as required by law and regulations. We only hold this data if you have chosen to provide it by purchasing a product or service.
How to Access and Control Your Data
You may contact us to learn which of your identifiable data we have stored. It may take up to 30 days for us to locate and provide your identifiable data.
You will need to provide your email address, name and, in the case of transactional data, the date and product that was purchased.
Communication, Marketing and Advertising Preferences
You can opt out of receiving certain direct communications from us.
If you wish to stop receiving emails from us, you can do so by following the instructions included in every email sent to you via the “unsubscribe” link. We respect your choice, and we will stop sending you emails once you unsubscribe or update your preferences. It may take up to a short while for our systems to process your request.
Please note, if you have become a member, subscribed or purchased any of our services regardless of your preferences we will continue to communicate with you for service emails, transactional communications, policy updates, or significant information about our services.
You can adjust the amount of ‘interest-based advertising’ (as described below) you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities.
Our Retention of Your Data
Your account information and purchase history are kept on our systems for as long as you have an account on our system, then legally for a further seven years.
Newsletter subscription data is kept as long as you continue to consent to receive our newsletter.
By law, you can ask us what information we hold about you, and you can ask us to correct any inaccuracies.
You can also ask for it to be erased (except where law requires us to retain records), you can ask for us to give you a copy of the information and you can request that we stop processing your information.
How to Contact Us
For the purposes of enquiries related to data collection and processing only, you can contact us here.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.